24 hours a day, 7 days a week: Águia assistance features App and personalized service
When choosing the brand of any equipment, it’s no use, one of the first questions everyone asks is: “What if I need technical assistance one day?”
It is not that we buy already thinking that the device will spoil, but it is that, as important as the durability, is knowing that if we have to do some repair or preventive maintenance, the service will not leave the customer shaking hands.
If this goes for products like a refrigerator or a smartphone, for example, it would be no different with high end equipment that put whole industries to work, right ?!
Different needs, personalized service
With this in mind, Águia Sistemas has created a robust technical support that meets demands optimally, with specific plans according to the reality of each client. One of the service’s differentials is Águia specialized application.
As we know that emergencies do not have a scheduled time to happen – after all, otherwise they would not be emergencies – you need not worry: the technicians are on duty 24 hours a day, seven days a week. They monitor calls in real time, and from there, they start interacting with text messages, photos, audios, documents and videos, all to help in understanding the problem.
And you want to know the best? The history of occurrences is recorded in the application and system from Águia, ensuring a quick and personalized diagnosis, thanks to the know-how of our team. The service model is defined at the time of contract closure and, in case of emergencies, offers assistance 12×6 (Monday to Saturday from 06h00 to 18h00) and 24×7 (Monday to Sunday – 00h00 to 23h59), in addition to preventive and corrective maintenance. , and warranty services (Monday through Friday, from 8 am to 5:45 pm).
The Águia App is available for both Android and IOS, just install on the smartphone and register a username with password. Simple, right ?!
With remote assistance, customers are able to remotely solve various situations, always in a practical and agile manner. This type of service allows you to view, evaluate, and correct any issues that may arise based on the information generated at the time of failure.
Old School without losing efficiency
If the turnaround is not the mobile phone or the applications, the good old face-to-face visit is going very well, thank you (and keeping the efficiency). Just get in touch with our commercial, who does the validation of the order and the schedule. Normally, within 24 hours, the Águia can send a professional to solve everything and leave the brand new system.
Want to know which products are on the remote assistance list or have questions? Águia Sistemas experts are ready to answer: +55 (42) 3220-2666 | firstname.lastname@example.org